Virtual Assistant
Frequently Asked Questions

All calls are answered professionally in your business name, ensuring a seamless experience for your customers.

Yes. Most clients simply divert calls from their existing business number to ProAssist Business Services during working hours or whenever they're unavailable.

We aim to answer every call during agreed business hours. In the unlikely event a call is missed, we will review the reason and, where caller details are available, make every effort to return the call promptly.

Yes. All messages and caller details are forwarded directly to you via email or WhatsApp, depending on your preferred method of communication.

Out-of-hours support may be available by prior arrangement and subject to availability. Please contact us to discuss your specific requirements.

Yes. Each package includes a monthly call allowance. Details of included call volumes can be found within our package information. Additional calls may be charged at the applicable rate.

Yes. Depending on your package, we can manage your diary, schedule appointments, confirm bookings and handle cancellations or rescheduling requests on your behalf.